Motivated professional transitioning into the Virtual Assistant industry with a solid background in customer support, trust & safety, and fraud analysis. Skilled at managing client communications, resolving issues with empathy, and maintaining accuracy in fast‑paced environments. Adept at learning new tools quickly and supporting remote teams with reliability and professionalism. Passionate about helping businesses stay organized and efficient while delivering excellent service to clients.
InteLogix· Contract· Philippines
Served as a Fraud Analyst responsible for safeguarding customer accounts and ensuring compliance with strict security protocols. Conducted detailed investigations into orders, credit applications, and transaction patterns to prevent unauthorized access and reduce fraudulent activity. Collaborated with cross‑functional teams to escalate high‑risk cases and implement preventive measures, strengthening customer trust and protecting company assets.
High school Graduate, High SchoolS
Grade: Graduated under the New Secondary Education Curriculum
Student Council, Campus Journalism, Community Outreach Programs
Completed secondary education with a focus on communication, analytical thinking, and teamwork. Developed strong interpersonal and organizational skills that serve as a foundation for professional growth in customer support and virtual assistance.
Looking to bring Rolando onto your team? Reach out anytime.
IBEX Global Solutions· Contract· Philippines
Provided customer support for Amazon’s retail account through IBEX Global Solutions, assisting clients with inquiries, order tracking, returns, and account management. Delivered accurate and timely resolutions while maintaining a high level of professionalism and empathy. Ensured compliance with company policies and quality standards, contributing to improved customer satisfaction and retention. Developed strong communication skills and adaptability in a fast‑paced BPO environment.
Concentrix· Contract· Philippines
Provided customer support and retention services for SiriusXM’s music streaming account through Concentrix. Assisted subscribers with account inquiries, billing concerns, and technical troubleshooting while promoting service features to enhance customer satisfaction. Focused on retention strategies by addressing cancellation requests, offering tailored solutions, and reinforcing the value of the service. Maintained professionalism and empathy in every interaction, contributing to improved customer loyalty and reduced churn.
