Operations & Customer Support Specialist with over seven years of experience supporting customers across logistics, healthcare insurance, web hosting, and e-commerce. Experienced in providing phone, chat, and email support while managing customer inquiries, technical issues, documentation, and day-to-day operations. Promoted to Subject Matter Expert at UPS for handling complex cases and supporting frontline agents. Known for staying organized, communicating clearly, and delivering a positive customer experience.
Hospitality Management
Looking to bring Manny onto your team? Reach out anytime.
