Nanette Mae G. Banua

ERI, Entrepreneurship Resources Institute, LLC· Full-time· Florida, United States · Remote

▸ Managed 40–60 client emails daily, maintaining a zero-backlog inbox and achieving consistent same-day response rates. ▸ Improved client workflow efficiency by 30% through optimized meeting scheduling, task tracking, and proactive calendar management. ▸ Built and maintained a structured digital filing system that cut document retrieval time by 50%, saving the team hours weekly. ▸ Delivered online research and data entry at 95%+ accuracy, producing reliable reports that directly informed business decisions. ▸ Served as a key point of contact between the CEO and external stakeholders, maintaining professionalism and confidentiality.

Department of Public Works and Highways

Cagayan De Oro City Provided administrative and clerical support to the Finance Division, ensuring smooth day-to-day operations and accurate record-keeping Prepared, processed, and monitored financial documents including vouchers, payroll, and disbursement records in compliance with government accounting standards Maintained and organized financial files and reports, ensuring proper documentation and easy retrieval of records Assisted in the preparation of budget reports, financial statements, and other official correspondence for internal and external use Coordinated with other divisions and departments to facilitate timely processing of transactions and requests Encoded and updated financial data in government systems, maintaining a high level of accuracy and confidentiality Supported the division in complying with COA (Commission on Audit) requirements and audit preparations Managed incoming and outgoing communications, including memos, letters, and official documents on behalf of the Finance Division

Hube Computer Store

Philippines Process and manage payroll for employees on a daily, weekly, or bi-weekly basis Ensure accurate calculation of wages, overtime, bonuses, and deductions Maintain and update employee payroll records (attendance, leaves, benefits) Handle statutory compliance including taxes, contributions, and government filings Prepare payroll reports, summaries, and reconciliations Coordinate with HR and Finance for employee data updates and payroll adjustments Address payroll-related inquiries and resolve discrepancies promptly Ensure confidentiality and security of employee compensation data

The Passport Hustle· Full-time· Remote

▸ Planned and executed consistent cross-platform social media content calendars, growing audience engagement across Facebook and Instagram. ▸ Managed WordPress and Shopify store operations end-to-end — product uploads, layout updates, pricing accuracy, and content audits. ▸ Coordinated all client travel logistics (flights, hotels, itineraries) with 100% accuracy, earning consistent client commendations. ▸ Handled incoming customer inquiries and support tickets, reducing average response time and increasing overall client satisfaction scores.

• Shopify
• WordPress

Gray's Active Wear· Full-time· Remote

▸ Resolved customer service inquiries across email and social platforms, reducing complaint escalation rate through prompt, professional handling. ▸ Conducted in-depth product research and competitor analysis to identify market trends, enabling data-backed decisions on product selection. ▸ Assisted in pricing strategy development by analyzing competitor positioning, contributing to improved product margins. ▸ Supported daily store operations and administrative workflows, ensuring smooth day-to-day execution across a fast-paced e-commerce environment.

Outergoods LLC

United States

OnlineJobs.PH

GRANDUKE FINANCE CORP· Region XI - Davao, Philippines

Researched and resolved billing and invoice problems. Conducted month-end balance sheet reviews and reconciled any variances. Deposited third party checks, as well as monthly reserve transfers.

THE COFFEEWORKS PROJECT LTD· Region X - Northern Mindanao, Philippines

Resolved customer disputes with tact and professionalism. Maintained the highest standards of conduct and service. Maintained clean and organized workspace, enabling coworkers to locate resources and product

Jollibee Foods Corporation· Region X - Northern Mindanao, Philippines

Recorded customer orders and repeated them back in a clear, understandable manner. Correctly received orders, processed payments and responded appropriately to guest concerns. Resolved guest complaints promptly and professionally.